These terms are between Bakersline ("we", "us") and the business or person using the service ("you"). By creating an account or connecting a messaging account, you accept them.
Bakersline connects your own Instagram and WhatsApp business accounts, brings customer enquiries into one place, prepares suggested replies, and helps you manage orders, payments owed, and reporting.
Bakersline never sends a message to a customer on its own. Suggested replies are held until a person on your account approves them. You are responsible for the content of every message you approve and send, exactly as if you had typed it yourself.
You agree not to use Bakersline to send unsolicited bulk messages, to impersonate another business, to break the terms of Meta's platforms, or to break any law that applies to you. We may suspend an account that does.
Your messages, orders and customer records remain yours. We process them to provide the service, as described in our Privacy Policy. We do not sell them, and we do not use one business's data to serve another.
Suggested replies are generated automatically from the information you provide about your business. They can be wrong. Review every one before approving it — particularly prices, dates and anything you are committing to. We are not liable for a message you approved.
We aim to keep the service running, but we do not guarantee uninterrupted availability. Messaging platforms can change or restrict their APIs at any time, which may interrupt or end a connection.
Where a paid plan applies, the price, billing period and what is included are shown before you subscribe. We will give reasonable notice before changing the price of an existing plan.
You may stop using Bakersline and delete your account at any time. We may end an account that breaches these terms. On deletion we remove your workspace data as described in the Privacy Policy.
To the extent the law allows, we are not liable for lost profits, lost orders, or indirect losses arising from use of the service. Nothing here limits liability that cannot lawfully be limited.
We may update these terms. Material changes will be notified in the app or by email before they take effect.
Bakersline is available to bakeries in the United Kingdom and in India. Data protection obligations under the UK GDPR and under India's Digital Personal Data Protection Act 2023 are set out in the Privacy Policy; nothing in these terms limits your rights under either.
These terms are governed by the law of England and Wales. Nothing here removes any right you have under the mandatory law of the country you live in, including India's Digital Personal Data Protection Act.
Questions about these terms: support@bakersline.co.uk