Bakersline is an order-management assistant for small bakery businesses. It connects a business's own Instagram and WhatsApp business accounts so that the business owner can read customer enquiries, prepare replies, and manage orders in one place. Every reply is reviewed and approved by a human before it is sent.
We do not sell personal data, use it for advertising, or share it with third parties except the service providers needed to run Bakersline (cloud hosting and AI drafting), who process it only on our instructions.
Data is stored with Google Firebase (Cloud Firestore) in the United Kingdom/Europe region and protected by authentication and access rules. Platform access tokens are stored in a secured secret store and are never exposed to client applications.
Message and order data is kept for as long as the business account remains active. A business can disconnect Instagram or WhatsApp at any time from the platform's own settings, which immediately stops any further access. To request deletion of stored data, email support@bakersline.co.uk and we will delete it within 30 days.
Where Bakersline accesses data through Meta's Instagram or WhatsApp APIs, it does so only with the permissions granted by the business during connection, in accordance with the Meta Platform Terms and Developer Policies. Customers can also exercise their rights directly through Instagram or WhatsApp.
Depending on where you live, you may have rights to access, correct, or delete your personal data. Contact us at support@bakersline.co.uk for any request or question about this policy.
If this policy changes, the updated version will be posted at this address with a new "last updated" date.